Last updated January 22, 2023
We believe in data minimisation and only collect minimal personal data when you access or use our Services. We don’t collect any information that could lead us to know what you’re up to online. Depending on how you use our Services, we collect the following personal data from you:
As with most websites on the internet, when you visit our Website, we may collect access logs (such as IP address, browser type, and operating system) to operate our Services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning, and similar hacking attempts.
Our legal basis for processing the Website visitors’ data is our or a third party’s legitimate interest to secure and improve the performance of our Website. Please note that although we collect and process our Website visitors’ data, we do not monitor our users’ online activities while they use the Angel VPN applications.
When you sign-up for our Service, we collect the following personal data from you:
Email address; and
We process your email address to create your Angel VPN user account, enable you to securely sign in to your account, assist you in recovering your lost account password, and enable you to use the Service.
We collect your name and payment data to process your subscription payment and handle refund requests. Please note that your payment data, as processed by our payment partners and us includes the payment card owner’s full name, billing address, date of subscription, IP address and country of purchase. We also process some of such billing information ourselves (date of purchase, credit card owner’s full name, part of your credit card number, and its expiration date) in cases of recurring payments or when you provide your payment details directly to us.
The data relating to the country of purchase is used to calculate applicable taxes such as Value Added Tax/Sales Tax and for collection and remittance of these taxes to the relevant authorities.
Our payment partners may also process the above-mentioned personal data to identify and prevent payment fraud. A payment transaction that is considered high-risk may be rejected by us.
Participation in referral programs maintained by us requires referrers to submit personal information (full name, email address, phone number, relationship with the referred party) about themselves and a referred party so that Nord could reach out to the referred party; contact referrers with regards to their participation in referral programs and/or provision of rewards. It is the referrer’s responsibility to abide by applicable privacy laws when disclosing third parties’ personal data to us, including informing third parties that they are providing referred parties’ personal data to Angel VPN and how it will be used and processed. Referred parties may unsubscribe from any future communication at any time. If you believe that one of your contacts has provided us with your personal data and you would like it to be removed from our database, please contact us.
Our legal basis for processing the account registration data includes the performance of our contract to provide access to our Service and to process the subscription payment for the Services.
To the extent we are required to calculate, collect/remit any taxes and maintain records for demonstrating our compliance with tax laws, we rely upon the fulfilment of our legal obligation as the legal basis of such processing.
We also process data to provide you with support and to monitor/improve our Service. The data we process includes the location of the VPN server you connect to, the day you connect with our Services, the duration of your connection, diagnostic information and crash reports on our applications, your ISP/City, the total bandwidth use and consumption, and your email address.
Please note that we do not track or store data relating to the server you connect to, the IP address assigned to those servers, your IP address, your exact location, or the time when you connected. We track each user’s total bandwidth consumption only to ensure that all our users receive the highest speed and best experience of our Service. We do NOT track or store bandwidth for every single session. We process diagnostics information and crash reports to improve our understanding of our Service and its usage frequency. We gather aggregated usage and performance data to ensure that our Service is working properly. Notwithstanding anything to the foregoing, we do NOT store any logs that can identify or help in monitoring your activity.
NONE of the following records are stored by Angel VPN (Browsing activity, Identifiable connection logs, Records of IPs assigned, A customer’s original IP, Connection timestamps, Browsing history, Sites visited, Outgoing traffic, Content or data accessed, DNS queries generated by the user.
Our legal basis for processing the above Performance and Support data is our or a third party’s legitimate interest in providing support services to our users and improving the performance of our Service.
We process your personal data when we communicate with you through email, live chat or when we send push notifications to you.
When you contact us via email, we will process your email address and the content of your email message to respond to your enquiry.
If you are an Angel VPN account holder, we will also process your email address and name to send you relevant information on any system-related updates and other important notices about our Services.
If you subscribe to receive marketing communication from us, we will process your name and email address to send you promotional offers, surveys and other direct marketing material. Please note that you can opt out of receiving marketing communication anytime by clicking the unsubscribe button in the marketing emails.
Please note that we may make use of third-party tools that assist us with optimising our email campaigns. These tools may track how you interact with our emails, your device’s operating system, and your country for language selection.
If you contact us through our live chat, we will process your IP address, the operating system and the browser on your device. We use this information to determine your country, prevent abuse, determine if you are connected to our servers and provide support as needed.
We may send push notifications to your device. Please note that some operating systems automatically permit push notifications; however, if you wish to disable push notifications, you can easily deactivate them by changing your device settings.
When you send us an email enquiry or when we send you system-related information, we rely on our legitimate interest as the legal basis for processing your personal data. When you opt-in to receive marketing communication from us or when we send push notifications to you, we rely on your consent as the legal basis for processing.
If you interact with us through our social media pages, such as our “Facebook”, “Instagram”, “Twitter”, “LinkedIn”, ”YouTube”, and “Reddit” accounts, we may collect and process your personal data, such as your full name, publicly available information on your social profile, images, comments or other information that you voluntarily submit.
Your consent is our legal basis for processing your personal data when you interact with our social accounts or content.
We automatically collect some technical data when our users use our Services, such as whether a user connected with our Service in the last 30 days and server net usage data. We use the connectivity data to prevent abuse of our Service and challenge any unfair chargebacks. We use the server net usage data to recommend the most suitable server to our users. This technical data does not contain any personal data.
Cookies, pixels, and other similar technologies are usually small text or image files that are placed on your device when you visit our Websites. Some cookies are essential for our Websites to operate smoothly; others are used to improve Websites’ functionality, analyse aggregated usage statistics to improve Websites’ performance, and for advertising. We also use affiliate cookies to identify the customers referred to our Websites by our partners so that we can grant the referrers their commission.
As a no-log service, we only process limited personal data. We do not retain your personal data for longer than required for the initial purpose for which we collected it, and in no event do we retain it after we cease to have a legal basis for processing.
Personal data that is processed for the provision of our Services will be retained for the entire duration that you are subscribed to our Services. Upon expiration or termination of your account and/or Subscription, Angel VPN will immediately cease processing information that’s associated with you. However, please note that there might be cases when we retain information associated with you after the expiration or termination of your account and/or subscription: in order to fulfil its obligations as required by applicable laws, regulations, court orders, subpoenas, or other legal processes for archival purposes.
Once your personal information is no longer needed to support our ongoing legitimate business, we will delete and/or anonymise such information. If this is not possible, we will store your personal information in a secure and isolated environment so that processing it is no longer possible. And when a deletion process is possible, the personal information will be deleted.
Angel VPN will use your email for marketing communication even after the end of your subscription. Please note that you can opt out of receiving marketing communication anytime by clicking the “unsubscribe” button in the marketing emails or contacting us at [email protected].
Personal data that is processed to engage with you through our social media accounts will be retained as long as you are an account holder of such a social network.
If you do not agree with the processing of your personal data by Angel VPN, please do not use our Services and Websites. You can request us to discontinue processing your personal data, in which case your data will be processed only as much as it is necessary to effect the discontinuation of your use of the Services (e.g., final settlement or deleting all personal data based on your email address), or finalising other Angel VPN’s legal relationship with you (e.g., record keeping, accounting, processing refunds). Please note that our third-party service providers or we may be obliged to retain your certain personal data as required by law.
If you are in the UK or EEA and you exercise your right to request the deletion of your personal data, we will delete such personal data in accordance with our obligations under the GDPR except in instances where we have another legal basis to retain your personal data such as:
If you are party to any unresolved dispute with the Company, the Company may retain all necessary personal data until such dispute is resolved;
For our compliance with applicable law; and/orEmail address; and
For our legitimate business interests, including preventing fraud or protecting our users.
If we cease to have a legal basis for processing your personal data, we will either delete or irreversibly anonymise your personal data so it cannot be linked back to you.
If you are in the United Kingdom or the EEA, you have the following rights as a data subject:
You have the right to request access to your personal data or a copy of your personal data that we have by contacting us at [email protected]. To prevent unauthorised access to your personal data, we will verify that you are the account holder before processing your data access request.
If the personal data we process for you is incorrect, outdated or incomplete, you may request us to rectify, update or complete your missing personal data by contacting us at [email protected]. To prevent unauthorised access to your personal data, we will verify that you are the account holder before processing your request.
In certain circumstances, you have the right to object to our processing of your personal data or request that we restrict processing your personal data by contacting us at [email protected].
You may request the deletion of your Angel VPN account and associated personal data by contacting us at [email protected]. Please note that we will verify that you are the account holder before deleting your Angel VPN account and related personal data. You understand that even after the deletion of your account, we may be required to retain some of your personal data on other lawful grounds, including compliance with our legal obligations.
To the extent the legal basis of our processing of your personal data is your consent, you have the right to withdraw your consent at any time. You can opt out of receiving marketing communication from us by clicking the ‘unsubscribe’ link at the bottom of our marketing emails. You can also block the use of our cookies to which you previously consented by accessing your browser settings.
Individuals in the UK & EEA have the right to file a complaint against any infringement of their data rights by contacting us directly or, if all else fails, by lodging a complaint with their local data protection authority.
If you are a California resident, you can exercise your rights as provided in the California Consumer Privacy Act (“CCPA”) by contacting us at [email protected]. As per definitions in the CCPA, please note that Angel VPN does not sell, share, lease, or rent your personal information.
Additionally, you may delete your Angel VPN Account for different Angel VPN products as described below. To initiate deletion, please follow these steps, and our support team will follow up with your request shortly:
AngelVPN Account via AngelVPN app on iPhone: open the AngelVPN app and log into your account; tap on the “Settings” icon on the bottom right corner, tap “Contact Us”, select “Manage the account”, type in “Please delete my account”, and tap “SEND”.
AngelVPN Account via AngelVPN desktop app on Mac: open the AngelVPN app and log into your account, click on “Help” and select “Email Support”; on our “Contact Us” form, select “Manage the account”, type in “Please delete my account”, and click “SEND”.
As some of our Service Providers and Partners are located outside of the UK and EEA, your personal data may be transferred and processed outside of the country where you reside. If your personal data is transferred and processed in a jurisdiction that is not deemed adequate by the EEA, we will only transfer your personal data to our Service Providers pursuant to appropriate data processing agreements as required by the GDPR. When you use our Service, you acknowledge and agree that your personal data may be transferred and processed outside your country of residence.
Some of the main processors that currently help us with our business operations include:
To stop the use of
your data for displaying
Facebook ads, please
|LiveChat||Live chat Support
|Helpdesk||Live chat & Support
|Sendgrid||Live chat & Support
We may disclose your personal data to:
Establish or exercise or enforce our legal rights;
Defend against any legal claims or other complaints; or,
Investigate, prevent, or take action regarding illegal activities, suspected fraud, and violations of our General Terms.
If we receive a lawful request for your personal data from any law enforcement authorities or courts of law with jurisdiction over the Company, we will only disclose your personal data where we are legally obliged to provide it. As a no-log Service, we do not log users’ browsing history, traffic information, or IP addresses used to access the internet via our services. This means that we are not able to link shared IP addresses of VPN services to an individual user, or otherwise individual users based on data that we do not process. Thus, we cannot provide this personal data to law enforcement authorities even when requested.
Our Service is designed with the security of data in mind. We collect limited personal data, which reduces the risk and impact of data breaches on our users. We have also implemented appropriate organisational and technical security protocols to prevent any unauthorised access or deletion of your personal data. We use encryption protocols, firewalls, and periodic data audits to ensure the security of the personal data we hold. We also use secure third-party payment processors to collect and process our users’ payment data, so none of the sensitive financial data is stored in our database. We also restrict access to data within our Company on a need-to-know basis to prevent unauthorised access to any personal data. All user accounts are password-protected, and we restrict the use of an account by multiple users. We have also adopted data security policies in line with the industry’s best practices.
Despite all our efforts to ensure the security of your personal data, you acknowledge that data transmission over the internet is never one hundred percent secure. Thus, we cannot offer any guarantees regarding the absolute security of your personal data. You acknowledge that the transmission of your personal data during the use of our Services is at your own risk. If you have any reason to believe that your interaction with us is no longer secure, please notify us at [email protected]
We are committed to protecting children’s privacy. We do not allow users under the age of 18 years to sign up for an account. Persons under the age of 18 years are strictly prohibited from accessing our Website and submitting any personal information. If you have information that a child has provided his/her personal information to us, please contact us, and we will investigate the matter and take appropriate action to remove such information.
To ensure the security of personal data, Angel VPN employs various technical, physical, and organisational security measures; however, it is your responsibility to exercise caution and reason when using the Services and Websites. You will be personally liable if your use of the Services and Websites violates any third-party privacy or any other rights or any applicable laws. Under no circumstances is Angel VPN liable for the consequences of your unlawful, willful and negligent activities and any circumstances that may not have been reasonably controlled or foreseen (please read the General Terms for more information).
Angel VPN Ltd, 128 City Road, London, EC1V 2NX, United Kingdom